GENERAL QUESTIONS

How can I contact customer support?

You may contact our customer service team via email, phone, or live chat to inquire about
orders and questions.

Do you have a physical store, or are you online only?

Skinza is available on both retail channels and online, ensuring easy access to personal
care and skin care products with convenient nationwide delivery.

ORDERS & SHIPPING

Where do you ship your products?

We provide a speedy and sure delivery all across Pakistan for Skinza personal care
products.

How do I place an order?

Browse products, add them to your cart, go to checkout, enter details, and make a payment
to place an order.

What payment methods do you accept?

Multiple payment options are available, such as credit cards, debit cards, bank transfers, and
cash on delivery.

How long does shipping take?

Delivery may take anywhere from 3 to 7 business days, depending on your location and
courier availability

How can I track my order?

A tracking number will be sent to you through email or SMS once we ship your order so that
you can monitor it in real-time.

What should I do if my order is delayed?

If your order is delayed, refer to the tracking status or contact our support team for further
inquiries.

RETURNS & REFUNDS

What is your return policy?

Note that we offer a return policy of 7 days from the date of delivery of all unused, unopened
merchandise. Include proof of purchase in the form of a receipt or invoice.

How do I return a product?

Contact our support team via email requesting a return, and adhere to the provided
instructions to ship back the product for a refund or exchange.

How long does it take to process a refund?

Refunds will take 5 to 10 business days to process after we have received and verified the
returned product.

Can I exchange a product instead of returning it?

Certainly, we can exchange certain products. To do this, please reach out to our support
team.

What if I receive a damaged or incorrect product?

If you get a damaged or wrong product, let us know right away, and we will send you a
replacement or a refund.

PRODUCTS & INGREDIENTS

Are Skinza products cruelty-free?

Yes, all the products are cruelty-free.

Do your products contain natural ingredients?

Skinza products combine natural ingredients but check the product description for details on
that.

How can I check if a product is suitable for my skin type?

Specifically, read the product description, check the ingredients list, and perform a patch test
before applying it to your skin.

Are your products dermatologically tested?

Yes, our products are dermatologically tested for safety and efficacy

Are your face washes free from harmful chemicals?

Yes, our face washes do not contain any harmful chemicals, parabens, sulfates, or silicones.

Does your hair remover cream cause skin darkening?

No, our hair removal cream is delicate and does not darken the skin.

What are the benefits of your talcum powder?

Our talcum powder keeps the skin fresh, absorbs moisture, and gives a scent that lasts all
day.

Can I use your nourishing creams in all seasons?

Yes, our hydrating creams can be used for all seasons; they will keep the skin fully hydrated
throughout the entire year.

ACCOUNT & MEMBERSHIP

Do I need to create an account to place an order?

No, you can check out as a guest. However, creating an account will help you speed up your
checkout and track your orders

How do I reset my password?

Click on “Forgot Password” on the login page, then enter your email and follow the
instructions to reset your password.

How can I update my shipping or billing information?

Please sign in to your account, go to “My Account,” and make any necessary changes to
your shipping or billing information.

Do you offer a loyalty or rewards program?

We are currently developing a loyalty program so our customers can benefit from the sales
they make.

PROMOTIONS & DISCOUNTS

Do you offer first-time customer discounts?

We often give first-time customers special discounts. For details, please check the
promotions page.

How can I apply a discount code?

Enter your discount code while checking out, and it will automatically apply to your overall
discount before proceeding to payment.

Do you have seasonal sales or special promotions?

Yes, we have seasonal sales, festive discounts, and exclusive promotions throughout the
year.

Can I use multiple discount codes on one order?

Only one discount code can be applied to one order.

MEN’S CARE & SPECIAL CONCERNS

Do you have skincare products specifically for men?

We bring forth a variation of men’s skincare catered to a certain need.

What’s the best routine for men’s skincare?

The basic routine consists of a skin-cleaning wash, exfoliation, moisturizing, and daily
sunscreen applications to keep the skin fit and healthy

Do you offer products for sensitive skin?

Believe us, we have good-quality products specially made for gentler skin.

How do I find the correct product for my skin concern?

You can use the filters on our website to shop by skin type or concern.

Is the acne face wash suitable for all skin types?

Our products suit all skin types but work best with oily and acne-prone skin types.

FRAGRANCES

How long do your fragrances last?

Depending on the concentration and application, our fragrances last between 6 and 8 hours.

Are your fragrances unisex?

We offer a wide range of unisex fragrances for all users.

What’s the difference between perfume, EDP, EDT, and body mist?

The difference lies in the concentration of fragrance oils that increases or decreases the
scent lasting.

● Perfume (Parfum) – The strongest and the lasting is 8-12 hours.
● EDP (Eau de Parfum) – it lasts 6-8 hours.
● EDT (Eau de Toilette) – it lasts 3-5 hours.
● Body Mist – It is the lightest with a lasting of 1-2 hours.